web software

Career timeline

Senior Manager Professional Services | Libercus

Libercus is a SaaS cloud-based and browser-based content management system for multi-channel publishing (print, web, mobile, apps), currently in start-up mode.

• Turned implementation unit from cost-only to a successful revenue-producing department. Produced $80k+ in new revenue first year and started new year with $130k+ in the pipeline for 1st Qtr.

• Redesigned the implementation processes for a multi-site newspaper digital and print installation project. Previous implementations in Libercus had taken over a year; this customer was live within 6 weeks and the new plan became the standard for all future customer implementations.

• Rescued failing analytics software development project, providing clear requirement and specification documentation, and working with US- and India-based software development teams. Project had stalled for over 18 months, and was completed 6 weeks after taking it over.

• Responsible for building and maintaining a highly effective globally-distributed (US, India, Canada) professional services organization to serve the evolving needs of clients, while also enabling the company to meet its growth objectives in an efficient, scalable manner.

• Direct a portfolio of projects including software implementations, scheduled upgrade deployments, and new business development on schedule, within budget and with high customer satisfaction.

• Critical role partnering with sales to ensure early alignment of customer expectations with Libercus’ SaaS solutions, matching the roadmap for a customer’s long-term vision to services that appropriately match business needs.

• Post-implementation, ensure long-term customer success through ongoing training and support services, ensuring that customers maximize value from their investment while receiving an excellent customer experience.

• Participate in cross-functional Daily Standups, providing relevant market insight and acting as the voice of the customer to Product Management, QA, Development and Support teams for ongoing roadmap prioritization.

Principal Consultant | Copeland Consulting LLC

Copeland Consulting has been providing innovative technical solutions, project management, and training to print and digital media clients both large and small since 1995.

Pro-bono work includes Project Management and Training for the Professional Services Group of Central NJ, and developing marketing and fundraising materials for Golfview Elementary School in Rockledge, FL.

Vice President, Operations | EJA

The Evening Journal Association (EJA) is publisher of The Jersey Journal, a privately-held metro area daily newspaper and affiliate of NJ.com and Advance Digital.

• Member of the executive steering committee. Established controls, planned and directed all aspects of the organization’s revenue, budgetary, technical, and creative objectives and initiatives for print & digital operations.

• Executed culture change required for modern open-office environment, eliminating physical and virtual walls between departments, promoting collaboration and encouraging free-flow of ideas.

• Recognized as change-management SME; provided consultation for several company affiliates resulting in their successful restructuring processes.

• Retained all aspects and duties of previous position, Director of Operations.

Director of Operations | EJA

• Senior member of board of directors. Set parameters to judge how efficiently and effectively the organization was operating. Reviewed and evaluated business procedures.

• Oversight of mid-level management teams with budget management and P&L responsibility.

• Monitored revenue margins; implemented new directives for growth. Set guidelines for personnel evaluations, recruitment, and advancement.

• Ensured efficient collaboration of all reporting departments, including IT, procurement, accounting, payroll, creative design, customer service, marketing, advertising services, composition, pre-press, press, mail room, distribution, facilities and project management.

• Converted a 300+ employee manual operation to an efficient all-digital process which required a staff of ~100. Drastically reduced costs while simultaneously improving quality of products and allowing management team to be more agile and responsive to marketplace shifts.

• Turned around failing customer service operation within 6 months. Team surpassed department revenue goals 14 months running, with sales of several million dollars annually representing more than half of total advertising revenue.

• Created obituary advertising program bringing in over $900K in new revenue annually. Program’s continued success resulted in it eventually being implemented at 16 company affiliates.

• Planned and implemented project for 10,000 sq. ft. office space and cross-county move of assets and employees within 10-month timeframe, installing 11 computer systems as well as network and phone infrastructure. Coordinated architects and contractors, clean-out of the old building post move. Cost-cutting methods and innovations developed during this process adopted by company-wide affiliates.

• Retained all aspects and duties of previous position, Director of Production.

Production Director | EJA

• Ensured efficient collaboration of all reporting departments, including IT, procurement, creative design, advertising services, composition, pre-press, press, mail room, distribution, facilities and project management. Hired, monitored and reviewed the performance of all staff.

• Planned, implemented and controlled production schedules, reviewing and adjusting where needed. Determined and managed human and material resources to meet production targets.

• Made decisions about equipment use, maintenance, modification and procurement; estimated production costs; managed production budgets.

• Created and implemented standard operating procedures for production operations and ensured SOPs were adhered to. Managed risk and ensured implementation and adherence to health and safety measures.

• Set and monitored product quality standards; implemented and enforced quality control and tracking programs to meet quality objectives; analyzed production and quality control to detect and correct problems.

• Determined and implemented improvements to the production process; prepared and maintained production reports; implemented cost control programs.

• Negotiated contracts, executed move of printing from an outdated in-house press to a remote modern commercial press facility, producing an annual savings of over $800K. Arranged sale and removal of old press and oversaw conversion of space to commercial office rental units.

• Retained all aspects and duties of previous position, Director of Information Technology.

Director of Information Technology | EJA

• Directed the design, development, and maintenance of systems, programs, and systems software to meet management and company's information needs.

• Established IS policies, standards, practices and security measures to ensure effective and consistent information processing operations and to safeguard information resources.

• Administered expense budget within guidelines contributing to cost-effective operations.

• Selected, developed, and motivated qualified staff to effectively carry out department functions and provide for the continuity of specialized skills.

• Maintained knowledge of developments in software and hardware and incorporated those developments into company systems. Attended industry conferences, seminars and symposiums.

• Retained all aspects and duties of previous position, Technical Project Manager.

Technical Project Manager | Advance Publishing

• Planned, budgeted, directed and documented all aspects of the 2-year editorial pagination system installation with a cross-functional team, ensuring scope, time and cost baselines were maintained.

• Negotiated contracts for hardware and software purchases. Managed vendor relationships and delivery of contracted services.

• Responsible for preparing, conducting, and evaluating technical training programs regarding use, maintenance, and repair of software and equipment.

• Wrote materials to be used in training programs and for user reference, and designed exercises to enhance lectures.

Implementation Engineer | Harris Publishing Systems

Now part of Newscycle Solutions, Bloomington, MN 

• Installed editorial and advertising hardware and software systems at over 30 sites across the US and Canada. Conducted formal classroom training for customers and in-house staff on subjects including user operation, system administration, and programming.

• Provided emergency engineering support for customer sites. Provided sales support, site evaluations, and conducted demonstrations of products at customer sites and industry conventions.

• Administered and resolved applications issues, provided updates and performed root cause analysis, debugged issues on server domain. Executed configuration change procedures to ensure optimal quality assurance for all applications.

• Coordinated upgrade and replacement system migrations, provided support and identified issues; prepared appropriate documentation for issues and solutions.

Pagination Manager | Florida Today

Managed a 10-person pagination department. Responsible for daily production, work flow organization, and training. Wrote all user training and reference documentation for the Hastech pagination and ad layout systems. Created a self-paced training program that was later adopted by the vendor for training other sites.